If you are not entirely satisfied with your purchase from us, we're here to help! Please review our Return / Exchange Policy below:
Returns and exchanges are allowed within 14 days of delivered package (according to tracking number). Please email us a request including your full name, items purchased, and whether you would like to return or exchange. When we receive and approve the request, we will email more details regarding your order.
Return & Exchange Guidelines
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a return or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Including, but not limited to, sale items, personal hygiene products, jewelry, swimwear, under garments, body suits, & shoes.
To complete your return, please contact us at: firstname.lastname@example.org for a Return Authorization Number. Please do not send your purchase back to the address indicated on your parcel.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
- The customer is responsible for all return shipping costs.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Any questions regarding the above return policy can be directed to our Returns Department at email@example.com
If your purchase is proven to be defective or damaged in transit please email us within 24 hours of receipt (showing clearly through well lit photographs the damaged item) and we will arrange for a one-time exchange/reshipment of the same item only, if available. If a replacement is not available we will refund the full purchase price of your item. We will not honour any exchange/return of damaged goods sent after 24 hours days.
Wrong Item Shipped Disclaimer
All orders are shipped according to the confirmation email you receive from us after placing your order. This confirmation email is your receipt itemizing ALL the items you have ordered and will receive from us. This is the only order information we will go by and the only proof of payment & proof of order we will accept. (No exceptions) Please check that this information is correct— as Prima Trends will hold no responsibility for any incorrect items shipped to you that have been confirmed by this confirmation email. If you have not received an order confirmation from us, please check that the email you have provided in your account is correct and then check your spam folder.
Note: This policy also extends to ALL orders placed with our third party vendors (i.e., Pinterest, Facebook etc...) outside of primatrends.com. Regardless of where you have placed your order, you will always receive a confirmation email from Prima Trends confirming your order. Please pay close attention to this as we will not be responsible for any incorrect item(s) shipped to you that have been confirmed by this confirmation email.
Lost or Stolen Packages
primatrends.com is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. All of our shipments include Tracking with Delivery Confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact USPS / Canada Post or your local postal office to investigate this issue. We cannot be held accountable for packages that are confirmed delivered to your order address.
Upon inquiry, primatrends.com will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.
How To Modify Or Cancel An Order？
Your order begins processing immediately after you click "Place Your Order" on the "Confirm and Submit" page. To modify or cancel an order, you must contact us within 1 hour of purchase, otherwise your order cannot be modified or cancelled. (We work fast!)
Once an order has been placed and the order is sent in to our logistics center for processing, when this happens, we cannot guarantee that the item can be cancelled or modified. If it is too late for your order to be cancelled, you may send us a request for a return on any unwanted items in accordance with our Return Policy.
Thanks for your cooperation and understanding.
View order 'Cancel' status:
Once the order is canceled the order status is marked "Canceled". You will receive an email from us confirming the cancellation. If you have not received this email within 24 hours, please check your spam folder or contact us and we will have the confirmation email re-sent to you.
To contact customer service for questions or to obtain a return authorization, please contact-us here.